Question 1

How do I know if counselling is right for me?

Accepted Answer

You don't need to be in crisis to reach out. If something feels off, in your relationship, your work, or your sense of self, that's reason enough. The conversation can start wherever you are.

Question 2

What happens in the first session?

Accepted Answer

It's a chance to share what's brought you here and what feels most pressing right now. There's no agenda beyond beginning to understand you and what you need. You set the pace.Individual and career coaching sessions are 50 minutes. Couples and family first sessions are 90 minutes. For corporate and organisational consultation through The Connection Initiative, get in touch to discuss.

Question 3

Do I need a formal diagnosis to access services?

Accepted Answer

No. Many people arrive with a strong sense of how their mind works without a formal label, and that self-knowledge is a valid starting point. What matters is that you're here.

Question 4

What does neuroaffirming mean in practice?

Accepted Answer

Sessions are built around how you actually think, communicate, and process. You won't spend time explaining the basics of neurodivergence before the real work begins. Your experience is believed, without needing to justify it.For more detail, visit our Neuroaffirming Practice page.

Question 5

Is everything I share confidential?

Accepted Answer

Your confidentiality is taken seriously. Lumina Therapy operates within the Australian Counselling Association Code of Ethics. Confidentiality will only be broken in the event that you or someone else is at risk of harm, or if required by a court order. Under all circumstances, Laura would discuss any potential disclosure with you in advance.

Question 6

How do I get started?

Accepted Answer

Send an enquiry via the contact form. We will be in touch to talk through what you're looking for and whether Lumina feels like the right fit. From there, an intake form is sent for completion before your first session.

Question 7

My partner won't come. Can I still attend couples sessions alone?

Accepted Answer

Yes. Working on your own patterns and responses can shift a relationship dynamic, and sometimes one person beginning the process creates change for both.

Question 8

Do you offer telehealth?

Accepted Answer

Yes. All services are available via telehealth across Australia. In-person sessions are available on the Mornington Peninsula.

Question 9

Do you accept Medicare or Mental Health Care Plans?

Accepted Answer

The Medicare Rebate Scheme does not currently extend to professional counsellors, something the profession continues to advocate for.That said, Lumina's fees are comparable to the typical out-of-pocket gap for psychology sessions, and appointments are often available sooner. No referral is needed, you're welcome to get in touch directly.Sessions are private counselling services, or NDIS self-managed and plan-managed funded.

Question 10

What is your cancellation policy?

Accepted Answer

48 hours notice is required for cancellations or rescheduling. Cancellations within 48 hours incur 50% of the session fee. If something unexpected comes up, please get in touch as soon as possible.

Question 11

Is Lumina Therapy an NDIS registered provider?

Accepted Answer

Lumina Therapy is not a registered NDIS provider. Services are available to participants who are self-managed or plan-managed. Agency managed participants are unable to access services at this stage unless they are private fee paying. NDIS sessions are charged at the current NDIS Price Guide rate of $156.16  for counselling.

Question 12

How are Lumina Therapy's services funded through the NDIS?

Accepted Answer

Counselling services fall under Capacity Building: Improved Daily Living. This can be used where counselling is working toward goals such as:Building emotional regulation and coping strategiesImproving daily life skills and social participationManaging life transitions or everyday challenges tied to your disabilityDeveloping communication and relationship skillsBuilding capacity as a parent or carer of an NDIS participant
If you're unsure whether your plan includes this category, your plan manager or support coordinator can help clarify.

Question 13

What if I am not an NDIS participant?

Accepted Answer

Private fee paying clients are welcome. Please get in touch to discuss current fees and availability.

Frequently Asked Questions